Frequently Asked Questions
Click here to check out the Location section of the Event Details for the most up-to-date information.
You can check out the Sponsorship Info page linked in the header or email sponsor@hrcra.com to get more informaiton.
Click here to check out the Parking section of the Event Details for the most up-to-date information.
Yes! Every participant will get a commemorative medal and shirt with their registration.
Click here to check out the Packet Pick-Up section of the Event Details for the most up-to-date information.
You have two options. You may send someone to pick up your packet on your behalf, or you can purchase Race Day Packet Pick-Up through the add-ons feature in RunSignUp for an additional cost.
How to add Race Day Packet Pick-Up:
Yes! If you cannot make it to packet pick-up, you can send a friend to pick it up for you.
If you or a friend cannot make it, we offer Race Day Packet Pick-Up for just $15. This allows you to grab your race packet and t-shirt on race morning. We understand it’s not always easy to attend our scheduled packet pickups, so this option ensures you’re ready to run without the hassle.
Yes, you can! We do ask that if you are picking up for a group of 6 or more, you send us the list at least 3 days beforehand to allow us to pre-pull the packets for you.
You can use the Contact Us form linked in the header to send the following information for the group or team and each individual you will be picking up for.
- Group or Team Name
- First and Last Name
- DOB
- Gender
- Event (5K, 10K, etc.)
Participants will have until 2 weeks prior to the race to change their shirt (giveaway) size on RunSignUp. You can find out how to update it online here.
If it is within two weeks of the race, we allow every participant the opportunity to pick up the shirt size they’ve ordered during registration. If you’d like to exchange your shirt size, please bring your unworn shirt to the Registration tent after the event concludes. If your size is available, we are more than happy to exchange it for you.
Gear check is only available for races with distances of a half marathon or greater. We ask that you leave your valuable items at home or in your vehicle.
Strollers and wheelchairs are welcome! We kindly ask that you follow runner etiquette by starting toward the back of the crowd to help ensure a safe race for everyone.
Rollerblades and other skates are not allowed on the course.
Bicycles may only be used by registered guides, bike medics, and event staff.
Yes! Parents are welcome to run alongside their child even if they are not registered for the Kids & Family 1K or another event. Please note that only registered participants will receive a bib, shirt, and medal.
For safety and liability reasons, dogs are not permitted on the course. However, you’re welcome to bring your furry friend to enjoy the post-race festivities with you!
Yes, headphones are allowed. For your safety, please stay alert to course signage, announcements, and other participants while running.
Water stations will be available approximately every 1.5 miles. There will not be restrooms on course; however, they will be available in the post-race area.
Live tracking is only available for races with distances of a half marathon or greater; however, we do post results during the event. You can use the QR code on the race bibs or Results link in the header to go directly to the results.
There is a QR code on the race bibs that will direct you to your race results or you can click the Results link in the header. Results for each race will also be posted through the event.
The time limit for the 10K and 5K course is 2 hours.
Yes, we love our walkers! You are more than welcome to walk or run; our time cut off for the 10K and 5K is 2 hours.
Pacers are only available for races with distances of a half marathon or greater.
The addition of separate divisions and overall awards for adaptive athletes will be determined based on participation levels.
Sometimes, there are weather events beyond our control. But if there is a threat of more severe weather, we will have two 30-minute delays. After two delays, if race officials determine the course is unsafe because of weather conditions, race officials may cancel, delay, or change the event in case of extreme weather or other conditions that may affect the safety and health of participants. This will be communicated via email, social, and text messages.
Yes! Participants will have until 2 weeks prior to the race to gift their registration to another person. Please note that both the initial transfer and completed registration by the party being gifted the registration must be completed prior to this deadline. There is a $9.95 charge (plus any applicable taxes and fees) to do this, which will be applied to the person gifting their registration. Any add-ons will also be gifted along with the registration
You can find how to transfer online here.
Requests after the deadline will be considered but are not guaranteed.
We do not offer refunds. However, Event Insurance is available through RunSignUp at the time of registration. This optional coverage allows you to request a refund directly through RunSignUp if you’re unable to attend. Please note: Event Insurance must be purchased during registration and cannot be added afterward, as it is a third-party service.
View the full refund policy under Resources -> Refund Policy and see other FAQ questions for potential options to transfer your registration to another individual.
Yes! You may upgrade or downgrade your event distance. This can be done online at least 2 weeks prior to the race. You will be required to pay the difference when upgrading your registration, and refunds are not be issued if you downgrade your event. You can find out how to transfer online here.
Requests after the deadline will be considered but are not guaranteed and can be made using the Contact Us page.
If you would like to change your race on-site (before the race begins), visit the registration/packet pick up tent on-site at the event.
If you decide to not run the full distance mid-race, please notify the staff at the timing tent at the start/finish line after you finish.
You have the option to defer your race entry to a future date (not to exceed 12mos) as long as it is done at least 2 weeks prior to the race. There is a $9.95 charge (plus any applicable taxes and fees) to do this. Please note we do not allow deferrals for $0 entries and a registration can only be deferred once.
You can find out how to defer online here.
Requests made through the Contact Us page after this deadline will be considered but are not guaranteed.
Visit the web page below - (https://requestmyrefund.com/fanshield/refund). We recommend selecting the “File A Refund Request” at the bottom of the confirmation email if you paid for RegShield Insurance when registering for the race.
Yes! We offer referral rewards for those registering for our events, excluding the 1-mile and Kids & Family Runs. When you register for one of our events, you’ll receive a unique referral link in your confirmation email that you can share with friends and family.
You can earn the below rewards when others register using your link at least 2 weeks before your event date!
- Refer 5 participants and receive a $20 refund
- For every additional 10 registrations after your first 5, you’ll earn an additional $20 refund
